INFORMATION QUESTIONS

Frequently Asked Questions

What is your minimum order quantity (MOQ)?

Our standard MOQ is 300-500 pieces per design, depending on complexity and customization requirements. For stock designs or simple modifications, we may accept lower quantities. Contact us to discuss your specific needs.

Can I get a sample before placing a bulk order?

Yes, we offer sample services. Stock samples are available . Custom samples with your design/LOGO typically cost $ and take 7-15 days to produce. Sample fees are refundable upon bulk order confirmation.

What is your production lead time?

Sample production: 7-15 working days. Mass production: 25-35 working days after sample approval and deposit receipt. Rush orders may be accommodated — please inquire for availability.

Can you customize the case with my logo and design?

Absolutely. We offer full OEM/ODM customization including: custom size and shape, exterior color and material, logo printing/embroidery/debossing, custom foam interior, zipper and hardware selection, and packaging design.

What materials do you use?

Our cases primarily use high-density EVA (ethylene-vinyl acetate) foam for the shell, with exterior options including 1680D nylon, polyester, PU leather, and fabric. Interior linings include velvet, suede, mesh, and custom foam (EVA/PU/PE). All materials are CA Prop 65 ,RoHS and REACH compliant.

Do you provide custom foam inserts?

Yes, we specialize in custom-cut foam inserts using CNC routing, water jet cutting, and die cutting. We can create precision-fit interiors for any product shape. Simply provide your product dimensions or send us a sample.

What certifications do you have?

We are ISO 9001 certified. Our materials comply with RoHS, REACH, and California Prop 65. We also supply odorfree ecofriendly materials that can pass odor alarm testing.

How do you ensure product quality?

We guarantee that mass-production quality will match the approved sample. Any modification to details during production wilbe communicated to customers for approval before implementation. We maintain fulltransparency on all specifications; no changes will be made without customer consent, and all updates will be notified promptly to secure consistent product quality.

CONTACT INFORMATION

Get in touch with us